All orders are shipped within 72 hours Monday – Friday 8am – 5pm.
Please be aware that Malamute Matters is solely run by a team of volunteers in their own/ spare time, therfore we do strive to respond to all questions/ queries in a timely manner however we do ask that you keep this in mind.
We use the following carriers to deliver our orders:
My Hermes, Royal Mail & International carriers such as USPS. Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal Mail & USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email email us to request a refund.
2. Mail your returned item to: Malamute Matters, Returns, 5 The Cottages, Thorpegreen, Campfied Road, Shoeburyness, Essex, SS3 9FP.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned. These include ALL custom design merchandise unless the garment is faulty or has been damaged in transit.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
We do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.